The Definition of User Experience

Argue on the definition of User Experience design

I am arguing that UX design is the definition of how things are organised and how users will interact with them.

My argument is supported by Nielsen Norman Group (2013) which defines that “user experience” encompasses all aspects of the end-user’s interaction with the company, its services, and its products. In order to achieve high-quality user experience in a company’s offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design & interface design. For more details, please refer to

Matthew Magain proposed user experience¬†to the what, when, where, why and how someone uses a product, as well as who that person is. So, what, when, where, why, how and who: these covers the user experience of a product, which is everything that affects a user’s interaction with that product.

4 reasons for learning more about the UX are:

1. You’re doing some of this stuff already
2. User- centered design is a process (It is like taking the scientific method, using analysis & measurement, & applying it to humans & their behaviour)
3. It’s not hard! (Everyone can learn the basics of user testing and card sorting, writing scenarios and creating wireframes)
4. It is challenging, rewarding, pays well and low barrier to entry.


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